Your complete satisfaction is our goal. The following are our business policies which ensure that you enjoy your visit to The Auracle Salon.
Book via WhatsApp Channel
We post our availability for the week ahead, every Sunday evening in the WhatsApp Broadcast Channel. Clients claim these remaining openings as well as any posted cancellations via WhatsApp responses, on a first-come, first-serve basis.
Appointment Requests
Submit all your available times using the online request form. The forms are reviewed and appointments are booked by Auracle, once weekly, Sundays @ 4:00 pm.
- If we are unavailable at the times you indicated, you will be contacted via WhatsApp with our next availability.
- If we are available, your appointment will be booked and you will be notified of the details via WhatsApp.
Appointment Policies
- Once you are contacted regarding a new booking, your deposit is immediately due. Each booking will be held for a maximum of twenty (20) minutes after which the slot will be reopened for other clients.
- Deposits should not be paid until after your appointment is created.
- Completed appointment request forms are NOT appointments.
- You can request dates as much as sixty (60) days in advance.
Late Cancellation
Emergencies happen and we totally get it! If you need to cancel your appointment, provide us with a notification at least 24 hours prior to the appointment. Cancellations that break this rule will forfeit the service deposit. If you have a history of two (2) or more late cancellations you may be asked to provide a full payment for future appointments (at our discretion).
Lateness
We respect the time of our guests and team. On time arrival for your appointment is therefore critical to maintain our schedule. Guests arriving more than 15 minutes late may have to accept an abbreviated service.
Any reschedules made due to lateness will cause a late fee of $1500 to be added to your service total.
No Shows/Absence
Unnotified absence from appointments will incur a fee worth 100% of the missed service due at the next appointment. All future appointments will require full prepayment, at our discretion. The acceptance of future appointments is also at our discretion.
Attire
To avoid the triggering of allergies within our salon, we ask all guests to avoid wearing fragrances (scented lotions, colognes) to their appointment. Thank you!
To ensure your comfort during eyelash appointments, avoid tight hair-dos, up-do hairstyles and low ponytails.
Feel free to take your favourite blanket or pillow to improve comfort during your appointment.
Payment
Deposit payment are accepted through all the listed payment channels below. Service balance payments are accepted in store via Cash and Card.
Online Bank Tranfer from a FGB – First Global Bank account is accepted in store. Transfers from other banks must be done Two (2) working days before your service.
Payment Channels include:
- Cash
- Visa and MasterCard (with Card Convenience Fee)
- Online Bank Transfer (FGB)
- Online Bank Transfer (Other Bank)
- Paypal wallet (1 USD = 145 JMD)
- Lynk wallet
Deposits
A non-refundable deposit is required 𝗼𝗻 𝘁𝗵𝗲 𝗱𝗮𝘆 𝗼𝗳 𝗯𝗼𝗼𝗸𝗶𝗻𝗴 and only the balance of your appointment total is due upon arrival.
Online payment information is found within the confirmation email which you will receive shortly after online booking. 𝗦𝗵𝗮𝗿𝗲 𝗿𝗲𝗰𝗲𝗶𝗽𝘁𝘀 via 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 within twenty (20) minutes of your booking to avoid cancellation, which may be done without notice.
Deposit Amounts:
- Training Registration $20000
- Brow PMU appointment $5000
- All other appointments $2000 – $4000 based on duration of appointment
Deposits may be paid in store, via online bank transfers or PayPal (USD).
The service balance is due upon arrival to your appointment.
Deposits are not required for Same/Next-Day Appointments.
Deposits are not required for appointment less than 30 minutes.
Deposits are refunded in full if your service provider has to cancel your appointment.
Deposits can be transferred to one (1) reschedule only if the reschedule is done 12 hours before appointment time via WhatsApp message. Further reschedules will require a new deposit.
Deposit is forfeit if you:
- Cancel your appointment
- Reschedule more than once
- Reschedule less than 12 hours before your appointment
- Do not show up at your appointment
- Abuse the lateness grace (15 minutes).
Quality Assurance and Refund
Your satisfaction with your finished look is our highest priority. If you are not completely satisfied with your look, please let us know within four (4) days after your service has been performed. We are committed to making any needed corrections.
The Auracle Salon does not issue refunds on services rendered.
Refusing Service
Your service provider has the right to refuse service to anyone behaving rude or offensive or if their current state may influence the effects of the service.
Quiet Zone
To ensure a relaxing experience for all clients within our salon, all phones are to be placed on silent mode and loud speech and the use of the loudspeaker is strictly prohibited inside the salon. We recommend the use of earbuds instead.
Children and Extra People
To ensure a smooth and relaxing service experience for all clients, we strictly prohibit children, pets within the salon. Additional people are also prohibited, unless otherwise approved.
Automatic Mails and Notifications
Once your appointment is created, all updates are sent via email. Check your email frequently or download the Fresha App for push notifications related to your booked appointments.
Pictures
Before and After pictures will be taken for use in our portfolio. Clients are free to cover portions of the face, exposing only the eyes and brow area.
For more information or if you have any questions, please contact us.